Warranty Information
At Highland Hot Tubs & Saunas, we carefully select products designed for long-term performance, reliability and everyday enjoyment. All hot tubs, saunas and sauna heaters supplied through our store are backed by manufacturer warranty coverage for added peace of mind.
Warranty terms vary depending on the product brand, model, collection and installation conditions. Coverage generally applies to structural elements, key components and manufacturer defects under normal residential use.
Jacuzzi® Hot Tub Warranty
Jacuzzi® hot tubs are backed by manufacturer warranty coverage designed to support long-term durability and performance. Depending on the collection and model, coverage may include:
- Up to 10 years on shell structure
- Up to 7 years on shell surface
- Between 2 to 5 years on equipment, controls and plumbing components
- Cabinet and exterior component coverage depending on the collection
Premium Jacuzzi® collections may also include additional warranty coverage on selected wellness technologies and integrated systems.
Warranty terms vary depending on the specific model and installation requirements.
Sun & Soul Hot Tub Warranty
Sun & Soul hot tubs are designed for reliable everyday performance and are supported by manufacturer warranty coverage. Depending on the model, coverage may include:
- Up to 10 years on shell structure and frame
- Up to 5 years on shell surface
- Around 2 years on equipment, pumps, controls and plumbing
- Limited coverage on cabinetry and accessories
Warranty periods and coverage may vary depending on installation conditions and product use.
Hekla Outdoor Sauna Warranty
Hekla Barrel and Cube saunas are manufactured using premium Thermowood materials designed for outdoor durability and thermal performance.
Warranty coverage typically ranges from 2 to 5 years depending on the component and may include:
- Structural timber elements
- Exterior materials and craftsmanship
- Doors, glazing and key sauna components
- Manufacturer defects under normal use
As with all outdoor timber products, natural movement, colour variation and weathering may occur over time and are considered part of the material’s natural characteristics.
Hekla Infrared Sauna Warranty
Hekla infrared saunas are designed for indoor wellness use and are backed by manufacturer warranty coverage on structural components and heating systems.
Coverage may include:
- Infrared heating components
- Electrical systems and controls
- Structural and interior components
- Manufacturer defects under normal residential use
Warranty periods vary depending on the model and component type.
Harvia Sauna Heater Warranty
Harvia sauna heaters are designed and manufactured in Finland and are recognised worldwide for their reliability and performance.
Warranty coverage may apply to:
- Electric sauna heaters
- Wood-burning sauna stoves
- Heating elements and controls
- Manufacturer defects under normal use conditions
Warranty periods may vary depending on the product type, installation environment and usage frequency.
Professional installation is strongly recommended for all sauna heaters to ensure safe operation and compliance with manufacturer guidelines.
Important Warranty Information
Warranty coverage is subject to correct installation, proper maintenance and use in accordance with the manufacturer’s instructions.
Warranty may not apply in cases including, but not limited to:
- Incorrect installation
- Improper electrical setup
- Lack of maintenance
- Incorrect water chemistry
- Freezing damage
- Commercial use where not specified
- Misuse, neglect or accidental damage
- Unauthorised modifications or repairs
- Normal wear and tear over time
We strongly recommend following all maintenance and operating instructions provided with your product.
Installation & Support
Highland Hot Tubs & Saunas can assist with product guidance, installation recommendations and aftercare support to help ensure your hot tub or sauna performs correctly for years to come.
If you have any questions regarding warranty coverage, installation requirements or product suitability, our team will be happy to help.