Privacy Policy, Cookies & Terms of Use
This website is operated by Highland Hot Tubs & Saunas. We are committed to protecting your privacy and handling your personal information responsibly and transparently.
By using this website, you agree to the terms outlined in this Privacy Policy, Cookie Policy and Terms of Use.
If you have any questions regarding this policy or how your information is used, please contact us directly through the contact details provided on the website.
Privacy Policy
1 | Information We Collect
We may collect personal information when you:
- Submit an enquiry through our contact forms
- Contact us via WhatsApp, email or telephone
- Request a quotation or consultation
- Subscribe to updates or marketing communications
- Interact with the website through cookies and analytics tools
The information collected may include:
- Name
- Email address
- Phone number
- Address details (if provided)
- Project or enquiry information
- Technical data such as browser type, IP address and device information
2 | How We Use Your Information
Your information may be used to:
- Respond to enquiries and quotation requests
- Provide customer support
- Arrange consultations or showroom visits
- Improve website functionality and user experience
- Analyse website traffic and performance
- Comply with legal obligations
We do not sell or share your personal information with third parties for marketing purposes.
3 | Data Storage & Security
We take reasonable measures to protect your information and prevent unauthorised access, disclosure or misuse.
Submitted information may be stored securely through our website hosting provider, email systems or CRM tools used for customer communication and support.
4 | Third-Party Services
This website may use trusted third-party services including:
- Google Analytics
- Google Maps
- YouTube embedded videos
- WhatsApp communication links
- WPForms contact forms
These services may collect technical information and cookies in accordance with their own privacy policies.
5 | Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request information about how your data is used
To make a request regarding your personal information, please contact us directly.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve performance and provide insights into website usage.
Cookies We Use
This website may use:
Essential Cookies
Required for basic website functionality and security.
Analytics Cookies
Used to understand website traffic and visitor behaviour through services such as Google Analytics.
Embedded Content Cookies
Third-party services such as YouTube or Google Maps may place cookies when content is viewed or interacted with.
Communication & Form Cookies
Contact forms and WhatsApp integrations may use cookies to improve functionality and user experience.
Managing Cookies
You can manage or disable cookies through your browser settings at any time.
Please note that disabling certain cookies may affect website functionality.
Terms & Conditions
Website Use
The content of this website is provided for general information purposes only and may change without notice.
We make reasonable efforts to ensure information is accurate and up to date, however we do not guarantee the completeness or accuracy of all content, specifications or pricing.
Product Information
Product images, specifications and descriptions are provided for guidance only and may vary depending on manufacturer updates, installation requirements or product availability.
We recommend confirming final specifications before purchase.
Quotations & Pricing
All quotations are subject to confirmation, product availability and installation requirements.
Prices may change without prior notice.
Installation & Electrical Requirements
Hot tubs, saunas and sauna heaters may require professional installation and specific electrical or structural preparation.
It is the customer’s responsibility to ensure suitable site access and installation conditions unless otherwise agreed.
External Links
This website may contain links to third-party websites for additional information or manufacturer resources.
We are not responsible for the content, security or privacy practices of external websites.
Intellectual Property
All website content, including text, branding, graphics and images, remains the property of Highland Hot Tubs & Saunas or its licensors unless otherwise stated.
Content may not be copied or reproduced without permission.
Limitation of Liability
We are not liable for any direct or indirect damages resulting from the use of this website or reliance on its content.
Contact
If you have any questions regarding this Privacy Policy, Cookie Policy or Terms & Conditions, please contact our team directly.